Terms & Conditions
Return & Exchange
We do take great pride in the selected products on offer. If for any reason you are unhappy with the item you received, contact us immediately and we will gladly refund you or replace it.
If your purchased item has been damaged in transit please contact us asap and we will launch a claim with the courier company.
Please note that soaps and body brushes as well as gift vouchers can not be returned.
Shipping cost for returns are the responsibility of the customer.
In any case you will need to provide a proof of purchase.
Click & Collect
We are now offering a Click and Collect Service for our Raglan Store. You can shop online and come and collect from the store. You'll receive a notification via email when your order is ready for collection. If you need your items gift wrapped or with a gift note that is something we can still happily do for you.
Please park directly outside of the shop, on the yellow lines directly in front of the door if you need to. If your order is not already waiting for you out the front of the shop window please knock on the door if there is no one in the storefront (we could be out in the studio) and we can bring it forward for you whilst keeping a 2 metre social distancing safety measure.
All of the Tony Sly Pottery is hand crafted right here in our Raglan workshop and here only.
Please appreciate that this also means each item has it's own characteristic look and can be slightly different in shape and shade of color to the one pictured in the online store. This is normal and part of the process.
Each item has that beloved "handmade" look and is what makes Tony Sly Pottery so special.
A lot of the accessories we choose to compliment our pottery range are also hand made and can have similar variations.
Any purchased items that have been brought whilst on Sale or as apart of our Annual Seconds Sale are not eligible for returns or a refund. These are often discontinued ranges that we can no longer sell and therefore have to have a strong no returns policy.