CLICK & COLLECT
At the moment whilst maintaining social distancing and potential delivery delays we find people find it more convenient to collect from our stores instead of waiting for your parcel to be delivered. This also reassures that you'll have your item on time, especially pre Christmas.
Here in Raglan we are now offering Click & Collect for Online orders as well as Phone orders. Upon adding items to your cart, on the cart page simply select Pick Up and choose a day and a time that suits you to come and collect. If you need to collect something urgently or outside the times specified please give us a call in the Studio and we can help you over the phone (07) 825 0370.
You will get an email notification once your order is ready for collection, this means it's in our Click and Collect crate at the front of the shop. We find having this here encourages social distancing, please help yourself to your named bag and say hi to our friendly staff on your way out the door just so we know you have picked up your order.
Stock from our Newmarket store is available online but not available for being shipped, if you're not planning to click and collect from Newmarket please only select stock available at Raglan Wharf.
On our product pages you will be able to select available stock, if you intend to Click & Collect from Newmarket please only add the stock that is available as shown otherwise you many encounter errors on the cart page. If you're unsure of what is available or you'd like some products sent and some collected please give our Newmarket staff a call and they'd be happy to help you.
On the cart page select a day and time that suits you for pick up and our staff will have the order ready by the time you need, if your order is urgent please call us so we can have it ready as you pull up. We know that parking in Newmarket is difficult, feel free to use the loading zone or alleyway next to the shop.
Our Raglan Wharf team and Newmarket (once reopened) are happy to speak with you over the phone about items you're after. If you're unsure about processing payments online we can do this over the phone with you and it's often faster than placing an online order. We would love to hear from you if you need a hand:
Raglan (for orders that would be shipped) | 07 825 0370
Newmarket (Click & collect) | 09 524 7481