FREQUENTLY ASKED QUESTIONS
When is your 2023 seconds sale?
Our Seconds Sale is hosted here at Raglan Wharf every Labour weekend. This year it will begin on Saturday 21st at 9am and run until Monday 23rd or until the stock lasts. We ask if you could please bring your own bags and boxes.
Is your pottery dishwasher, microwave and oven proof?
Yes our pottery is made to withstand commercial sterilises and is durable in the microwave. When it comes to using our pots in the oven we only recommend doing this if you're fairly cautious about the temperature shock that can occur if a hot piece is placed on a cold surface. Please gradually heat or cool your piece of pottery and avoid putting cold pieces on hot surfaces or hot pieces on cold surfaces.
How do I know when a product I would like is back in stock?
On products that are sold out online you're given the option to sign up to be notified when it is back in stock. This option is the best option in terms of securing stock. If you need a special something by a particular date, these questions are best asked over the phone. Please call us here in Raglan on (07) 825 0370.
Do you ship internationally?
We are currently shipping to only NZ and AUS but welcome inquiries if you would like a shipping quote elsewhere. Please email your order, delivery address and contact number through to email@example.com
Can you make custom orders?
Yes we can make custom orders that have a minimum of 50 pieces.
We welcome commissions for special projects. Restaurant orders, gifts for clients and staff, and pieces for special occasions. We can also personalise your commission with a logo or stamp as required. Please call our Retail Manager Alice in Raglan to discuss your special project - (07) 825 0370
If you have any other questions, feel free to ask us in the field box below and we would be happy to help.